Urban Bear Recovery

Vehicle recovery

When it will not go any further, we come and get it

Recovery is the core of what we do. A breakdown on the M25, a collision on the A2, a car that will not turn over on the driveway — the flatbed comes to you, the vehicle goes on properly, and it gets where it needs to be.

What happens when you call

The first question is always where you are and whether you are somewhere safe. If you are on a live carriageway or a slip road, get behind a barrier if you can and stay on the line — we will keep talking while the truck is moving.

Next we ask what the vehicle is and what it is doing: turning over, rolling, steering, keys in hand or not. That decides whether it can be driven on or needs the winch and skates, and it is why we can quote you honestly instead of guessing on arrival.

Around 30 minutes to Dartford, the Dartford Crossing and the nearby M25, traffic and availability permitting. For everywhere else, an exact ETA is given on the phone.

We work direct with the people who call us — we are not a call centre passing your job to a stranger, and we are not part of the AA, RAC or any recovery network.

Some jobs have a page of their own. There is more detail on theDartford Crossing, onmotorway breakdowns, onaccident-damaged vehicles, onnon-runners with no keys and onmotorbikes and scooters.

Vehicles we recover every week

  • Cars, estates and small 4x4s
  • Vans up to standard flatbed capacity
  • Motorcycles, scooters and mopeds
  • Accident-damaged and insurance write-offs
  • Non-runners with no keys
  • Trailers and small plant trailers

If you are unsure whether your vehicle fits, tell us the model and weight on the phone — we will say yes or no straight away rather than turn up and disappoint you.

Recovery services in detail

Breakdown recovery

Whether the engine has cut out on the A2, the clutch has gone on the M25 or it simply will not turn over on your driveway, we load the car onto the flatbed and take it to your garage, your home or wherever suits you. Around 30 minutes to Dartford, the Crossing and the nearby M25, traffic and availability permitting — an exact ETA for anywhere else, straight away on the phone.

Accident and damaged vehicle recovery

After an accident the priority is getting you and the vehicle off the road safely. We recover damaged and non-drivable cars, vans and 4x4s onto the flatbed, strap them down properly and deliver to a body shop, storage or your insurer's chosen site. Your vehicle is covered by our Goods in Transit insurance for the whole journey.

Immobilised and non-runner recovery

Non-runners need the right kit rather than brute force. With winch, skates and straps we load vehicles that will not roll, will not steer or have no keys at all, without dragging or damaging them. Tell us the condition on the phone and we will bring what the job needs.

Flatbed vehicle transport

Flatbed transport for bought and sold cars, prestige and low vehicles, project cars, dealer and trade moves. Nothing is towed on its own wheels, so there is no mileage added and no drivetrain wear. Collection and delivery times arranged to suit you.

Motorcycle and scooter recovery

Motorcycles, scooters and mopeds recovered on the flatbed with soft straps and wheel chocks so nothing is loaded on paint or plastics. Breakdowns, non-starters, accident damage and bike-to-workshop moves all welcome.

Trailer recovery

If a trailer has lost a wheel, seized a bearing or simply needs moving, we can recover it. Give us the size, weight and whether it still rolls when you call and we will confirm what we can do.

Long-distance transport on request

We take longer journeys on request — out of Kent, across the South East and further afield when the diary allows. Distance, access at both ends and timing all shape the price, so we confirm the figure with you before anything is booked.

Contact

Tell us where you are

If the vehicle is blocking traffic or you are on a live carriageway, call — the phone is answered 24/7, every day. For anything that can wait a few minutes, the form works just as well.

Based in
Dartford, Kent
Covering
South East London, Kent, East Sussex, Essex, the M25 and the Dartford Crossing
Hours
24/7, every day
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